FAQS - Casago Redwood Coast

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  • What Is The Cancellation Policy For Booking Directly With Us?

    Cancellation of booking at any time after Confirmation has been issued will result in a cancellation fee and the booking fee. Cancellation within the 60-day period prior to check-in will result in forfeiture of the entire rental amount. Refund of monies paid for rental and services will be made under the following circumstances: (1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained, or the property is not reachable by the usual means of transportation, or access to the property by visitors has been prohibited by authorities; or (2) The rental property is re-booked for the same time period and at the same rate of initial booking. If a portion of the rental time is re-booked, a pro-rata refund will be made. All refunds, whether in whole or pro-rata, will be subject to the booking fee and cancellation fee. To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase our Trip Cancellation and Interruption Protection Insurance to assure at least a partial refund of deposits paid and reimbursement of other vacation payments.

  • What Are Payments Due For Your Reservation?

    The initial payment includes the 1st night plus taxes and booking fee and should be paid at time of booking. The final payment includes the rest of the balance and should be paid 60 days prior your arrival.

  • What Is Our Reschedule Policy?

    The request to reschedule your reservation should be made more than 60 days prior to your arrival and there will be a $100 fee. If we can be more flexible, we will

  • Do We Provide Kitchen Items?

    The kitchens at our properties have basic pots, pans, kitchen utensils, glassware, towels, etc. Our properties include a starter set of paper goods, laundry supplies, and toiletries.

  • When Do We Send The Check In Instructions?

    We send the check in instruction 48 hours before the check in date.

  • What Is The Damage Waiver And Is It Refundable?

    The damage waiver is not refundable, and this is the policy about it: DAMAGE WAIVER FEE: As a part of your stay, you may have purchased a Vacation Rental Damage Protection plan designed to cover unintentional damages to the interior that occur during your stay provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1,000. You must notify us prior to leaving of any damage that occurred during your stay. Any damages that exceed the maximum benefit are not covered under the plan and will be charged to the credit card on file. If, during your stay at one of our rental properties, a covered person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the protection plan will reimburse the Owner for the cost of repair or Actual Cash value of such property up to a maximum benefit of $1,000. Certain terms and conditions apply.

  • Do We Offer Early Check In Or Late Check Out?

    We are not offering early check in or late check out at this time because we are accepting last-minute bookings and we need to be sure that the unit will be clean and ready in the case that there is a last-minute booking.

  • What Is The Check In Procedure?

    We offer a self-check in procedure. We provide our guests the lock box code or door code that they can use to get their key that will be in a lock box attached near the entrance.

  • What travel insurance options are offered?

    We are now offering travel insurance and cancel for any reason travel insurance. For more info visit: https://drive.google.com/file/d/1zAogl6MKP1-8cpzwMYTos9DtdSwYcc7g/view?usp=sharing

  • What are the Local Short Term Vacation Rental (STVR) Regulations.

    Each local municipality has their own STVR regulations and policies, we are happy to help you navigate the process and ensure compliance in your area. Below are links to some of the local regulations, if your city/jurisdiction is not listed feel free to reach out and we will do our best to help you understand your property's requirements. Arcata: https://cityofarcata.org/868/Short-Stay-and-Vacation-Rentals Eureka: https://codelibrary.amlegal.com/codes/eureka/latest/eureka_ca/0-0-0-59423 Trinidad: https://trinidad.ca.gov/sites/trinidad.ca.gov/files/library/PlanningDocs/str%20ordinance%20final%20form%20-%2011-01-16.pdf

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